Refund policy

Damaged, Defective or Lost? We've Got You.

If your order arrives damaged, defective or wrong, or doesn't arrive, contact us within 30 days of delivery (or of the estimated delivery date) through our contact page. Include your order number, and a photo if the item is damaged, defective or wrong.

We'll send a free replacement or a full refund to your original payment method — no need to send anything back.

Change of mind

We don't accept returns for change of mind. Please check sizes and compatibility (for example, the G1/2" thread of our shower head) before ordering.

Refund timing

Approved refunds are issued within 5 business days. Your bank may take a few extra days to show them.